Support Made Easy
At Helpful IT we know that all Businesses and Home Users use IT in different ways to meet their needs. With this in mind we offer flexible support plans to fit all budgets and support needs. Whether you have 1 machine or 200 users across numerous sites with servers in a datacentre we have a solution for you.
Out of Hours Support
Computer running slow? Worried you may have a Virus? Need assistance setting up your tablet, smartphone or Wireless network? Contact us today and our friendly team can either provide support via a Home Visit or Remotely if necessary. Remember at Helpful IT no job is too small! Before any work is carried out we will give you a clear cost up front and charge on a per job basis regardless of the time it take. As all issues are different we will charge based on the issue so it is cost effective for you. No more paying for a days work for something that may only take 30 minutes.
Our Team pride ourselves on offering Support with Transparency, our friendly team will discuss with you the solution to your issue and where possible stopping issues reoccurring in the future.
We offer Support Plans that cover both Office hours and 24/7/365 solutions. These plans are either based on purchased hours of support or on a retainer basis. We will consult with you to work out the best plan for your business whilst regularly reviewing your plan to make sure it is the best one for you. We know things in business frequently change, if this is the case we'll switch you on to a better plan to fit your needs. Flexibility is the name of our game!
Nearly all businesses on their IT infrastructure to be available 24/7/365 days per year. Having someone employed to cover these hours can prove to be expensive and inconvenient for you staff. Why not let us cover you whilst you get some sleep? With our Out of Hours Support Plans we have Engineers available out of hours to work on Critical System Issues. As well as this we are happy to carry out upgrade and non-Critical work out of hours so that you are free to do your work during working hours without annoying outages